These Terms of Service (“Terms”) govern your access to and use of websites, booking tools, and travel services operated by Vibgyor Holidays. Please read them carefully before booking.
1. Introduction & acceptance
These Terms form a binding agreement between you (“User”, “you”) and Vibgyor Holidays (“we”, “us”, “our”). By browsing vibgyorholidays.com, creating an account, submitting an enquiry, or completing a booking, you acknowledge that you have read and agree to these Terms and our Privacy Policy.
If you are booking for others (family, friends, or a group), you confirm that you are authorised to share their details and that they agree to these Terms. If you do not agree, do not use our services.
We may update these Terms from time to time. The “Last updated” date on this page shows the current version. Continued use after changes constitutes acceptance of the revised Terms, except where applicable law requires separate consent.
2. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to make a booking. Minors may travel only under a parent or legal guardian who completes the booking and assumes responsibility for their care and compliance with supplier rules.
You agree to provide true, current, and complete information. We may refuse or cancel bookings that appear fraudulent, abusive, or based on false details.
3. Description of services
Vibgyor Holidays helps customers discover and book tour packages, hotel stays, destination experiences, guide-related services, and transport arrangements. We may act as a facilitator coordinating with hotels, vehicle operators, local partners, and other suppliers.
Where a service is fulfilled by a third party, that supplier’s operational rules (check-in times, luggage limits, monument closures, vehicle replacement policies, etc.) also apply. Your booking confirmation and package page describe the primary scope of what you purchased.
Website content (itineraries, photos, estimated durations) is for planning guidance. Actual timings can vary due to traffic, weather, crowd conditions at temples/monuments, and local regulations.
4. Bookings, confirmations & traveler details
A booking request is an offer to purchase. Confirmation occurs only when we issue written confirmation (email, SMS, voucher, or dashboard status) after availability and payment checks. A payment deduction alone does not always equal confirmation if banking delays or verification are pending.
Traveler names must match government-issued ID. Incorrect names, dates, or headcounts may lead to denied hotel check-in, ticket issues, or change fees. You are responsible for carrying valid ID and any documents required for the destination.
Special requests (child seat, Jain meals, wheelchair-friendly rooms, early check-in) are forwarded when possible but are not guaranteed unless confirmed in writing.
5. Pricing, taxes & payments
Prices are generally displayed in Indian Rupees (INR) unless stated otherwise. Package prices may be shown per person based on standard occupancy or sharing assumptions stated on the page. Private vehicle options may be calculated from vehicle rent divided across passengers — ask us if the basis is unclear.
Taxes, GST (if applicable), monument entry fees, camera fees, meals not listed in inclusions, and personal expenses may be extra. Always read inclusions and exclusions.
You authorise collection of the payable amount through supported payment methods. Chargebacks filed without first contacting us for resolution may delay future bookings while we investigate. Keep payment references until your trip is completed.
6. Cancellations, modifications & refunds
Cancellation windows and fees differ by product. Day tours, hotel rate plans, and private cabs often have different cut-offs. See our Refund Policy and your confirmation for the rules that apply to your booking.
Requests to change dates, hotels, or vehicle type are subject to availability and may require paying a fare difference plus administrative charges. No-shows are typically non-refundable.
Force majeure events (natural disasters, strikes, government restrictions, severe weather) may require rescheduling. Cash refunds are not always possible; we will work with suppliers for the best available recovery option.
7. User conduct & prohibited use
You agree not to misuse the platform: no scraping, no reverse engineering, no introducing malware, no harassing staff or other users, and no using our services for unlawful activity.
You must not attempt to bypass payment flows, create fake bookings to block inventory, or impersonate another person. We may suspend accounts and cancel bookings that violate these rules.
8. Intellectual property
Logos, brand names, website design, copy, and media on this platform are owned by Vibgyor Holidays or its licensors. You may not copy, modify, or commercially reuse them without prior written permission, except for personal, non-commercial viewing of pages.
9. Disclaimers & limitation of liability
Travel involves inherent risks outside anyone’s full control, including traffic delays, monument closures, weather, and supplier operational issues. We coordinate in good faith and provide reasonable assistance, but we do not guarantee that every timed activity will occur exactly as published.
To the maximum extent permitted by law, Vibgyor Holidays is not liable for indirect, incidental, or consequential losses (including lost enjoyment, missed onward travel arranged independently, or third-party costs) arising from delays or supplier failures beyond our reasonable control.
Our aggregate liability related to a booking is limited to the amount you paid to us for that booking, except where mandatory consumer law provides otherwise.
10. Indemnity
You agree to indemnify and hold harmless Vibgyor Holidays and its team from claims arising out of your breach of these Terms, inaccurate information you provided, or your misuse of services — except to the extent caused by our wilful misconduct.
11. Governing law & contact
These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of competent courts, without prejudice to mandatory consumer rights.
Questions: support@vibgyorholidays.com | Phone: 9889995999. For formal legal notices, email support@vibgyorholidays.com with subject “Legal – Terms”.
