Governance principles Vibgyor Holidays follows to handle customer and operational data responsibly.
Last updated: 12 September 2026
Travel bookings require trust. Customers share names, phones, emails, and trip plans. Partners receive operational details. A clear data policy helps everyone understand how information should be treated day to day — not only in legal pages, but in actual workflows.
This Data Policy sets principles for Vibgyor Holidays teams and complements the Privacy Policy and Data Processing overview.
Purpose limitation: collect and use data for travel booking, support, and compliance — not for unrelated experimentation without a clear basis.
Data minimisation: ask only for fields needed for the booking type (for example, child age only when hotel occupancy rules require it).
Accuracy: encourage customers to confirm spellings and dates; correct errors when reported.
Access limitation: staff access booking tools based on role; curiosity viewing of unrelated bookings is not allowed.
Transparency: publish clear policies and provide contact channels for questions.
Support emails and calls should be documented enough to resolve issues, without storing unnecessary sensitive details.
Payment screenshots shared by customers for reconciliation should be used only for that purpose and not forwarded broadly.
Suppliers should receive traveler details only as needed for the service date. We expect partners not to reuse customer contacts for unrelated marketing without a lawful basis.
Technology vendors should provide security practices appropriate to the data they process (hosting, email, payments).
If a suspected data incident occurs (unauthorised access, misdirected email with personal data, lost device with customer lists), report internally and to support@vibgyorholidays.com immediately.
We investigate, contain, and notify affected individuals or authorities when legally required. Customers who notice suspicious messages claiming to be us should verify via official phone/email before sharing OTPs or payments.
Team members handling bookings are expected to follow this policy. Repeated misuse of customer data may result in access removal and further action.
As tools and laws evolve, we update this policy. The Last updated date indicates the current version published on this website.
Data governance contact: support@vibgyorholidays.com | 9889995999.
Example: your phone number is used to coordinate early-morning pickup — not to spam unrelated offers without a basis.
Example: a hotel receives guest names for the night of stay — not your full payment card details.
Example: support may ask for a booking ID before discussing itinerary changes so we do not disclose trip details to the wrong caller.
As we add features (saved preferences, faster checkout, clearer vouchers), we revisit what data is necessary and whether older fields can be retired.
Policy updates will be published on this page with a revised Last updated date. Material changes to how we use personal data will be reflected in the Privacy Policy as well.
In short: we collect booking contact details to deliver your trip, share only what partners need, limit staff access, and retain records for support and legal needs.
You can ask questions or request corrections by emailing support@vibgyorholidays.com. For urgent travel-day matters call 9889995999.
This Data Policy works together with our Privacy Policy, Data Processing page, and Cookies Policy. If anything feels unclear, ask — clarity is part of good travel service.
We review vendor and partner practices as our stack evolves, and we update this page when governance rules change in a material way.
