This Privacy Policy describes how Vibgyor Holidays collects, uses, shares, stores, and protects personal information when you use our website and booking services.
Last updated: 12 September 2026
This policy applies to personal data processed by Vibgyor Holidays through vibgyorholidays.com, related booking forms, customer support channels (email, phone, chat), and account features.
It does not control third-party sites linked from our pages. Those sites have their own privacy practices. Hotel or transport partners may also process data needed to deliver your stay or transfer under their policies.
Identity and contact data: full name, email address, phone number, and communication preferences.
Booking data: travel dates, destinations, number of travellers, ages where relevant (e.g., child occupancy), special requests, and booking history.
Account data: login identifiers and profile details if you register.
Payment-related data: payment status, amount, timestamp, and gateway references. Full card numbers are typically handled by payment partners and are not stored on our application servers.
Technical data: IP address, device/browser type, approximate location derived from IP, pages viewed, referring URLs, and cookie identifiers (see Cookies Policy).
Support data: messages you send us, call notes needed to resolve issues, and feedback you choose to submit.
To process enquiries and bookings, issue confirmations/vouchers, and coordinate with hotels, drivers, and local partners.
To provide customer support, handle refunds, charge investigations, and service recovery.
To improve website performance, fix bugs, prevent fraud, and understand which destinations and packages are most useful.
To send transactional messages (booking updates). Marketing emails/SMS are sent only where allowed; you can opt out of promotional messages without opting out of essential booking communication.
Contract performance: processing needed to fulfil your booking.
Legitimate interests: securing our platform, improving services, and preventing abuse — balanced against your rights.
Consent: where required for optional cookies or marketing.
Legal obligation: retaining records for tax, accounting, or lawful requests.
Suppliers and partners receive only what is required to deliver the service (e.g., guest names for hotel, pickup location for driver).
Service providers (hosting, email delivery, analytics, payment processing) process data under contractual obligations.
We may disclose information if required by law, regulation, court order, or to protect rights, safety, and security.
We do not sell personal information as a business model.
Some tools (for example cloud hosting or analytics) may process data on servers outside India. Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards consistent with applicable law.
Booking and invoicing records are retained as needed for operational history, dispute resolution, and legal/accounting requirements.
Support tickets may be kept to improve service quality and reference past issues. When data is no longer needed, we delete or anonymise it where practical.
We use reasonable technical and organisational measures such as access controls, HTTPS for site traffic, and least-privilege practices for staff tools.
No online transmission is perfectly secure. Please protect passwords, avoid public Wi-Fi for payments when possible, and never share OTPs.
Depending on applicable law, you may request access, correction, or deletion of personal data, or raise concerns about processing.
Email support@vibgyorholidays.com with subject “Privacy Request”. We may need to verify your identity before fulfilling requests. Some records must be retained for legal reasons even if a deletion is requested.
Our booking services are intended for adults. Guardians should manage bookings involving minors and ensure appropriate consent and ID documentation.
We may update this Privacy Policy periodically. Material changes will be reflected by revising the Last updated date.
Privacy contact: support@vibgyorholidays.com | Phone: 9889995999.
