Understand how payment records work at Vibgyor Holidays, what to do about unexpected charges, and how reconciliation support is handled.
Last updated: 12 September 2026
Travel bookings involve payment gateways, banks, and sometimes offline transfers. Clear logs help confirm whether a payment created a booking, is still pending, failed, or needs refund initiation.
Vibgyor Holidays links booking references with payment timestamps and status so support can investigate efficiently.
Successful pay + confirmed booking: you receive voucher/confirmation; amount matches payable total.
Successful debit + delayed confirmation: wait briefly, then contact us with UTR — authorisations sometimes settle slower than page redirects.
Failed pay + still debited: banks may reverse automatic holds; if not reversed in the stated bank timeline, raise a ticket with us and your bank.
Duplicate clicks: two attempts can create one success and one reverse; check statements across 3–7 working days.
Email support@vibgyorholidays.com with: full name, registered phone/email, amount, date/time, UTR/transaction ID, payment method, and booking ID if any. Attach a masked statement screenshot if possible.
Do not send full card numbers. Mask middle digits.
Simple mismatches may resolve the same day. Gateway or bank reconciliations can take several working days. We will share findings and next steps (refund initiation, booking mapping, or bank follow-up guidance).
A bank chargeback is a serious dispute process. Contact us first — many cases are pending bookings or reversible authorisations that do not require chargeback. Unnecessary chargebacks can complicate future bookings while under review.
Payments desk: support@vibgyorholidays.com | 9889995999. Use subject “Charge Log – [Date] – [Amount]”.
Descriptors may show a payment gateway or merchant name rather than “tour title”. Match by amount and timestamp first.
Pending authorisations can look like completed debits and later reverse. Give banks a few working days before assuming a permanent duplicate charge.
NEFT/IMPS transfers need exact reference notes. Send the UTR to support the same day so finance can map the payment to your booking.
Without a reference, reconciliation is slower — especially during peak seasons when many transfers arrive close together.
Save confirmation emails, UTRs, and final vouchers in one folder. If you travel in a group, appoint one payment owner so charge queries are not duplicated by five people.
Questions: support@vibgyorholidays.com | 9889995999. Subject format: “Charge Log – [Date] – [Amount]”.
Click pay once and wait for the gateway response; rapid retries create duplicate attempts.
Screenshot the success page and save the UTR SMS from your bank.
Match the payable total on screen with your package quote before authenticating UPI/card.
For group trips, avoid five people paying partial amounts without labelling references — finance mapping becomes painful.
Help: support@vibgyorholidays.com | 9889995999.
Appoint one person to pay and one backup who knows where UTR SMS messages are stored.
Record who owes what internally; our refunds return to the original payer method, not automatically split across participants.
Currency displays are informational; payable totals at checkout control what is collected.
International cards may show FX margins from issuing banks — those are bank-side, not package markups.
Need a payment summary letter for reimbursement? Ask support@vibgyorholidays.com with booking ID.
