Clear rules on cancellations, refund eligibility, timelines, and how to raise a refund request with Vibgyor Holidays.
Last updated: 12 September 2026
Travel products are time-sensitive. Hotels release rooms, vehicles are allocated, and permits or tickets may be purchased in advance. This Refund Policy explains how Vibgyor Holidays handles cancellations and refunds so expectations are clear before you book.
Always read the package page and your confirmation email. If a specific package states a stricter or more flexible rule in writing, that package-specific rule prevails for that booking.
Send a written request to support@vibgyorholidays.com or call 9889995999 and follow up by email. Include booking ID, registered email/phone, traveler names, original travel date, and reason for cancellation.
Cancellation time is generally calculated from when we receive a clear written request during business processing hours — not from an informal chat message alone. Keep a copy of your email.
Early cancellations may qualify for a higher refund percentage after deducting non-refundable supplier costs, payment gateway charges, and administrative fees where applicable.
Cancellations close to departure, especially for day tours with fixed vehicle allocation or shared bus seats, often attract higher fees or may be non-refundable.
No-shows (not reporting at pickup, missing the bus, or abandoning the trip after departure) are typically non-refundable. Partial unused services (skipping a temple stop or returning early) usually do not create a partial refund.
Hotel refunds follow the property’s rate plan. Refundable rates usually allow free cancellation until a stated deadline (for example 24–48 hours before check-in). Non-refundable promotional rates are generally not refundable after booking.
If you cancel after the free-cancellation window, the hotel may charge one night or the full stay depending on its policy. We will communicate the supplier outcome and process any remaining refundable balance.
Private sedan/Innova/Tempo Traveller bookings reserve a vehicle and driver for your slot. Late cancellations can leave the operator unable to resell that slot, so fees increase as departure approaches.
Shared bus seats may follow airline-like cut-offs: earlier changes are easier; last-minute cancellations may be non-refundable.
Government fees, monument tickets already purchased, third-party non-refundable deposits, visa fees (if any), and services explicitly marked non-refundable at booking are generally excluded from refunds.
Once a refund is approved, we initiate it to the original payment method where possible. UPI/card/net-banking credit often appears within a few working days, but banks may take up to 7–14 working days.
If a payment was made offline (bank transfer), refunds may require additional verification and account details matching the payer.
Events beyond reasonable control — severe weather, landslides, strikes, political unrest, epidemic restrictions, or sudden monument closures — may force changes. We will attempt reschedule or alternative arrangements with suppliers.
If a supplier cancels and cannot provide a reasonable alternative, we will work toward refund or rebooking of the affected portion as per recovered amounts from that supplier.
Before raising a bank chargeback, contact support@vibgyorholidays.com with transaction details. Many issues (duplicate clicks, pending authorisations) resolve faster through direct support and avoid prolonged payment investigations.
Refund desk: support@vibgyorholidays.com | 9889995999. Mention “Refund – [Booking ID]” in the subject line for faster routing.
